Customer Care

Postage & Delivery   Returns   Terms & Conditions

 

By placing an order with Pomelo baby you will be deemed to have fully understood and agreed to these terms and conditions.

These Terms and Conditions are subject to change at any time. If you are unhappy with any aspect of these, then you should contact us before placing an order. Contact us

These Terms and Conditions, and your use of our website, are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. These Terms and Conditions cannot be varied except for changes made by us on the site, which we carry out occasionally. Nothing said by any representative of Pomelo Baby will operate as a variation of these Terms and Conditions or will constitute a legal representation.

The Contract

A contract between the customer and Pomelo Baby for the sale of our products will only exist once an order has been accepted, processed and despatched (at which point the buyer’s credit/debit card will be charged for the goods dispatched). This does not affect the customer’s statutory rights.

The product descriptions including the prices advertised by the Pomelo Baby website constitute an ‘invitation to treat’ consequently all orders are subject to availability and acceptance. A contract is made once a ‘confirmation of order’ email is sent after card authorisation.

The price and availability of goods is subject to change without notice. This means that the price confirmed after placing an order may be different to that charged at delivery. Every effort is made to ensure that this will not happen – please refer to our returns policy. A delivery charge will be added to your order value where appropriate. Please see delivery times and charges section.

Your Right to Cancel

The Consumer Protection (distance selling) Regulations 2000, state that you have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund. If you do cancel an order made at Pomelo Baby, please email us at info@pomelobaby.com giving your name, date of order and reason for cancellation. You will receive confirmation of cancellation within 2 working days.