Terms & Conditions

Customer Care   Postage & Delivery   Returns


By placing an order with Pomelo Baby you will be deemed to have fully understood and agreed to these terms and conditions.

These Terms and Conditions are subject to change at any time. If you are unhappy with any aspect of these, then you should contact us before placing an order.

These Terms and Conditions, and your use of our website, are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. These Terms and Conditions cannot be varied except for changes made by us on the site, which we carry out occasionally. Nothing said by any representative of Pomelo will operate as a variation of these Terms and Conditions or will constitute a legal representation.

The Contract

A contract between the customer and Pomelo Baby for the sale of our products will only exist once an order has been accepted, processed and despatched (at which point the buyer’s credit/debit card will be charged for the goods despatched). This does not affect the customer’s statutory rights.

The product descriptions including the prices advertised by the Pomelo website constitute an ‘invitation to treat’ consequently all orders are subject to availability and acceptance. A contract is made once a ‘confirmation of order’ email is sent after card authorisation.

The price and availability of goods is subject to change without notice. This means that the price confirmed after placing an order may be different to that charged at delivery. In the event of a change in price or delivery date - you will be informed and acceptance or cancellation of the order will be confirmed by email. Every effort is made to ensure that this will not happen – please refer to our returns policy. A delivery charge will be added to your order value where appropriate. Please see delivery times and charges section.

Your Right to Cancel

The Consumer Protection (distance selling) Regulations 2000, state that you have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund. If you do cancel an order made at Pomelo Baby, please email us at info@pomelobaby.com giving your name, date of order and reason for cancellation. You will receive confirmation of cancellation within 2 working days.

Conformity of Goods

We take care to ensure that the descriptions and specifications of our products are correct at the time of going online. However, while the colour reproduction of the products is a close likeness, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Disclaimer & Limitations of Liability

While Pomelo takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this site will be interruption or error free and it will not be responsible for any disruption, loss or corruption of any material in transit, or loss or corruption of material or data when downloaded onto any computer system. Further, Pomelo will not be responsible nor liable for your use of any other websites which you may access via links within this website. Pomelo does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by, or affiliation with, Pomelo. The entire liability of Pomelo under or in connection with any contract for any products to which these conditions apply, shall not exceed the price of the products ordered, except as expressly provided in these conditions.

Pomelo will not be liable to you or deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Pomelo may assign or transfer any of its rights or sub-contract any of its obligations under these Terms and Conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these Terms and Conditions except with the specific permission in writing by us. No person who is not a party to these Terms and Conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Pomelo, its content and technology providers and their respective owners. Design work by Simone Sanseverino. ALL RIGHTS RESERVED.